| CONTINUOUS
PROCESS IMPROVEMENT SERVICES
Quality is a never ending quest and Continuous Process Improvement
(CPI) is a never ending effort to discover and eliminate the
main causes of problems. It accomplishes this by using small-steps
improvements, rather than implementing one huge improvement.
The Japanese have a term for this called "kaizen"
which involves everyone, from the hourly workers to top-management.
CPI means making things better.
It is NOT fighting fires. Its goal is NOT to blame people
for problems or failures...it is simply a way of looking at
how we can do our work better. When we take a problem solving
approach, we often never get to the root causes because our
main goal is to put out the fire. But when we engage in process
improvement, we seek to learn what causes things to happen
and then use this knowledge to:
|
Reduce variation. |
|
Remove activities that have no value to
the organization. |
|
Improve employee and customer satisfaction. |
Process improvement is important as it has often been said
that process accounts for 80% of all problems while people
account for the remaining 20%. We
enable companies, just like yours, to initiate and implement
a risk-free continuous improvement culture.
We provide implementation
assistance, consulting and training in the following areas:
|
Operations Assessments and
Improvement |
|
Process Mapping |
|
Problem Solving Tools and Techniques |
|
Malcolm Baldrige/Performance Excellence |
|
Performance Measurement |
|
Balanced Scorecards / Operational Metrics
|
|
Statistical Methods |
|
Continuous/Process Improvement Teams |
|
The Human Side of Change Management |
|
Employee Involvement Systems |
|
Team Start-Up & Team Rejuvenation |
|
Quality Training |
|
Continuous Quality Improvement Executive
Overview |
|
Continuous Quality Improvement Quality
Council |
|
What is Your Quality Standard, Is 99.9%
Good Enough |
|
Handling Customer Complaints in an ISO
9000 Based Quality System |
|
Measuring Customer Satisfaction in an
ISO 9000 Based Quality System |
|
Statistical Process Control |
|
Process Management |
|
Mastering the Role of the Group Facilitator |
|
